Returns & Exchanges
If your Orynthia piece is not the right fit for your wardrobe, our support team can guide you through a clear return or exchange request. Keep the item unused, with original packaging, and contact us before sending anything back.
Returns and exchanges are handled by request so each order can be reviewed with the right details, timing, and item condition in mind.
Before returning or exchanging an item, contact Orynthia support with your order number, the email used at checkout, and a brief note about your request. This helps us confirm eligibility and provide the correct instructions.
Returned handbags should be unused, clean, and free from wear, marks, fragrance, or alteration. Original packaging, tags, dust bags, and included accessories should be kept with the item when applicable.
Once your request is reviewed, we will share the next step. Items sent without approval may be delayed, refused, or returned depending on the order status and item condition.
If you prefer another color, shape, or style, our team can review available options. Exchange availability may vary by inventory and timing at the moment your request is processed.
Before you send it back
A handbag’s shape, finish, and hardware are part of the review process. Please package your item carefully and avoid folding, compressing, or placing heavy items on top of it.
Use your order number and checkout email when contacting support so we can locate your purchase quickly.
Dust bags, straps, removable pouches, packaging inserts, and tags should remain with the item when they were included.
Choose packaging that keeps the handbag’s silhouette supported and protects the finish during transit.
If you are asked to ship an item back, keep proof of shipment until the request is fully resolved.
Refunds, exchanges, and request outcomes are reviewed after the returned item is received and inspected. Final timing can vary depending on the carrier, payment provider, and item review.
Request types
Whether you need a return, an exchange, or help with a received item, begin with support so the request can be directed correctly.
Use this path when the item is not right for your wardrobe and remains unused in original condition. Contact us before shipping it back.
Use this path when you would prefer another available style or variation. Exchange options are reviewed based on current availability.
If your item arrived with a concern, contact us with photos, your order number, and a short explanation so we can review the issue clearly.
Helpful answers
These notes are designed to keep the process transparent and organized. For order-specific guidance, contact support directly.
Yes. Please contact us first and wait for instructions. This helps ensure the request is reviewed correctly and prevents returns from being sent to the wrong place.
The item should be unused, clean, and in original condition with included packaging, tags, straps, dust bags, and accessories when applicable.
Exchange options may be available depending on inventory at the time of review. Contact us with the item you received and the style you would prefer.
If a refund is approved, it is processed after the returned item has been received and reviewed. Your payment provider may need additional time to post the refund.
Contact us with your order number, checkout email, clear photos, and a short description. Our team will review the details and explain the next step.
Begin your request
Include your order number, checkout email, the item name, and whether you are requesting a return, exchange, or order review. We will respond with the next step.
info@orynthia.lat
Phone
9155879352
Address
1228 NEPTUNE DRIVE Cedar Hill TX 75104
